Return & Exchange

• Cancellations

Orders can be changed or canceled/refunded within 24 hours after being placed. All products are made to order, so once production has been started, it can no longer be canceled or modified. To cancel your order, please contact our customer support team. 

However, if you have any questions or concerns, please contact Wolfsnaht in any convenient way and we’ll do our best to accommodate your request.

•  Returns & Exchange

All our items are handmade to every order individually. So, products may not be returned or exchanged unless there is a manufacturing fault. 

In this case, you need to reach out to us within 14 days of the delivery date and provide confirming photos or videos. After we check it at our side, we will provide you a new shipment, a refund, or store credit, according to your wish.

ATTENTION: The product must be in its original condition, not used or damaged from the customer’s side!

Please always double-check our size charts before placing an order. Also, bear in mind that we might contact you to specify your measurements.

However, if you ordered the wrong size by mistake, Wolfsnaht may consider producing additional elements for your harness, which helps to adjust the volume. In this case, the customer is responsible for all additional shipping and custom fees.

• For EU customers

In accordance with the EU Consumer Rights Directive, you have the right of withdrawal within 14 days of receiving your order. However, as all our products are handmade to order according to your individual specifications, the right of withdrawal does not apply pursuant to Article 16(c) of Directive 2011/83/EU.

This exemption will be clearly communicated in the product description before you complete your purchase. Please note that only products with manufacturing issues are available for return or exchange. To arrange it, pls contact our customer support team within 14 days of the delivery date.